Custom Fire Ring

There are no refunds or returns available on custom made fire rings or other custom orders which are specific to a customer.

For any other items, refunds and/or returns will be decided on a case by case basis. We work hard to provide a quality product.  If an item you purchased is damaged or defective, please contact us immediately so we can work with you to rectify the situation.

A request for a refund or a return must be made within 7 business days of the receipt of the order by you.  Buyer is responsible for shipping on returns or exchanges.

Depending on the size and weight of the item ordered, we will ship via UPS or USPS.  For large or extremely heavy items, other delivery options may need to be arranged.  This will be quoted on a case by case basis.  Pick up at our facility in Greenville, Ohio is available.